Your Blu Paraiso item will be shipped from Mexico using DHL. Every shipment is insured and has a tracking number you will be sent once your order is dispatched. We ship orders twice per week: on Mondays and Thursdays.
Blu Paraiso is a small company and can only absorb a part of the shipping cost, The remaining part is at the charge of the customers. See details below:
Mexico to USA: 20 USD
Mexico to Europe: 25 €
Mexico to United Kingdom: 25 £
Expected arrival date for US orders is approximately 10/14 days from the order date. In accordance with the USMCA trade agreement between Mexico and USA, any purchase lower than 800 USD won't be subject to custom duty nor taxes in the USA.
Expected arrival date for international orders is approximately 10-14 days from the order date. Customs, duties and taxes are not included in the item price nor shipping cost.
DOMESTIC SHIPMENT (MEXICO)
Expected arrival date for domestic orders is approximately 7 days from the order date. Taxes are included in the item price.
DUTIES AND VAT
All international orders are shipped delivery duties unpaid (DDU). Customs, duties and taxes are not included in the item price or shipping cost. When you place an international order, you agree to pay any applicable customs, duties, or taxes imposed by your country.
Unfortunately, we cannot calculate these charges prior to your order being placed, and are unable to cover them for customers. Any applicable fees will be collected from you by the carrier upon delivery. If duties and taxes are not paid for by the customer and there is a refusal upon delivery, customers will not be reimbursed for their order.
By law, we cannot change the value of order on commercial invoices. We must adhere to all international import/export laws.
Prices in Mexican Pesos are inclusive of VAT.
We have a general 14 days return policy starting on the purchase delivery date.
To be eligible for a refund, your items must be unused, unwashed and in the same conditions as upon receival. It must also be in the original packaging including all handtags.
Please note that Blu Paraiso is not liable for the cost of return shipping but we offer the possibility to ship back to USA, Mexico or Europe to minimize your return cost.
Preorder items and embroidered vintage are not eligible for returns as we will order fabric and manufacture these pieces especially for you.
If your item is faulty, email at email@example.com and we will get back to you as soon as possible.
Exchanges are not possible.
HOW TO RETURN AN ITEM?
1- EMAIL US
Send us an email at firstname.lastname@example.org with the order number, your details and the reason for the return. We will get back to you as soon as possible with the steps to follow.
You will be responsible for paying for your own return shipping costs. Shipping costs are non-refundable and you are considered the owner of your item until it reaches our offices.
2- PACK YOUR PARCEL SECURELY AND GET THE PAPERS READY
Pack your purchase securely and use a tracking service to return it. This will reduce the risk of damage or loss in transit. Blu Paraiso is not responsible for lost, delayed or damaged parcels.
Remember we can only process refunds once your items have been received and inspected.
3- INSPECTION PROCESS AND REFUNDS
Once received, your item will be inspected and the return approved or denied. We will let you know by email and process the refund within 10 days using the original method of payment. It may take up to 2 weeks before your refund appears on your account due to banking times. Blu Paraiso is not responsible for these delays.
4- WHERE TO SEND YOUR RETURN?
In order to minimize the cost for our clients, we offer the possibility to ship any unwanted items in different locations according to your residence:
For USA, please ship your return to:
201 Hancock street
1126 Brooklyn NY
New York USA
For Mexico, please ship your return to:
Tennyson 27, Polanco Chapultepec
Delegacion Miguel Hidalgo
CP 11560 CDMX
For UK, please ship your return to:
Courthope House, flat 9
SW8 2HS London
For Europe, please ship your return to:
1 chemin de Ceyrat, Montplaisir
Your statutory rights are not affected by our return policy.